FAQ

Creating an account is not mandatory. However, it will be easier to manage the information regarding your previous or current orders and it will ease the process of order by registering your invoice and delivery addresses.  

You just have to click on “Forgot your password?” and register your email address. An email will be sent automatically to get a new one.

To unsubscribe from our newsletter, please send us your request by email via the contact form available by clicking here.

To close your account, please send us your request by mail via the contact form available by clicking here.

If you notice anomalies on your product related to the delivery, it is important to express reserves (breaks, damages, non-conformity: product error, color and / or different dimensions, missing, etc.) and to refuse the delivery and explain this refusal no later than three days following the date of receipt.

Our Customer service is available on info@odiot.com for further details.

Please contact our customer service on info@odiot.com .

If the product purchased online does not fit your expectations, you could send it back until fourteen days after receipt of the article involved. The cost of returning the item will be your responsibility. The refund will be made within fourteen days after reception of returned items.

No refund will be done in store.

Our Customers service is available on info@odiot.com.